1. When will my items be shipped?

To estimate when you can expect your order, please refer to the timeframe below. In addition, if your order is personalized and/or needs adjustment, it may take a few days for our designer to create a complete art file. Design time will depend on adjustment (more or less, easy or difficult) can be from 1-5 days or more. ESTIMATED TIME OF ARRIVAL (Production + Shipping time)

 ProductUSOther countries
  Apparel3 – 5 days9 – 18 days
  Blanket7 – 14 daysUNAVAILABLE
  Mug, Canvas, Poster5 – 7 days7 – 14 days

PLEASE NOTE:

  1. The above timeframe is only applied for orders to the US with standard shipping method (“days” here is “business days“)
  2. The majority of our orders are processed and shipped within the timeframe we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and/or delivery timeframe.
  3. Due to unforeseeable delivery bottlenecks with our suppliers as well as delivery companies, deliveries may be delayed a little bit. We apologize for any inconvenience that this may cause to you.
  4. Holiday shipping: Due to certain US and International Holidays, especially in peak seasons, orders may take longer to ship out.. We’re so sorry for this inconvenience and hope that you can understand for us.
  5. International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.

2. How to Check/Track order status?

– If your order has been shipped out, a Tracking Number will be sent to you via email.

-You can track your order via the following link: https://gearmily.com/order-tracking/

– Contact our Customer Service at support@nagotee.com if you have any doubts referring to your orders.

3. How much is the shipping charge?

Shipping charges are estimated due to your location and the order’s weight. The minimum shipping fee will be $4.99.

Please ensure all delivery information is correct. If there is incorrect or missing information, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order. Delays may also occur as a result of customs clearance.

Please fill in your address in all details, otherwise, the package we mail to you will be returned to us.

4. Incorrect Address

Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.

If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.

5. I never received my package, what should I do?

Many times your package will be sitting at the local post office due or there was a missed delivery attempt.

For U.S. orders, if a package has not been successfully delivered and it has been more than 20 days since the order was placed and tracking data is showing, you can request a refund or make a request to have the order be re-sent. If it has been less than 20 days and tracking data is showing, please patiently wait until the package has a chance to arrive.

For international orders, if a package has not been successfully delivered and it has been more than 30 days and tracking data is showing we will replace or refund these orders.

If your item has not arrived within the time frame, contact our Customer Service at gearmily@gmail.com and we will do our best to help you!

6. Refunds & Replacement

Your satisfaction is our #1 priority. For any defective products, send us an e-mail at gearmily@gmail.com for better advice. If your item meets one of the following conditions, please contact us as soon as you receive the item. We will reship your order at no cost. There is no need to return the wrong or defective item.

– Design error: wrong design compared to information provided by customers on our site.

– Bad quality: blurry image/print.

– Exceeded shipping time: If you do not receive the order within the timeframe.

– Damage during shipment.

What should you do? Contact us within 20 days since you get your items and provide us necessary information:

  1. Your order/invoice ID
  2. In case you get the wrong item/ damaged item please send us a picture of the item you received via email gearmily.com

Please Note

We do not process a refund/reprint in the following cases:

  • your order did not arrive due to factors within your control (i.e. providing the wrong shipping address, not being at home to receive the delivery, not picking up the packages as requested); and
  • your order did not arrive due to exceptional circumstances outside the control of Our Store (i.e. not being cleared by your country’s customs, being delayed by a natural disaster, showing “delivered” in the tracking system, having been shipped into your mailbox but gotten lost).
  • If 20 days have gone by since you get your items